I, the Grim Weeper, Dealt with Verizon

Verizon owns time...
Their time, your time, my time.
They must, because they waste it 
With the impunity of ownership,
Cavalierly keeping me on hold forever...
While they endlessly search
For the right department, 
The right agent
To help me with billing.
And they let me languish
With no interim message
To show they're still there,
Nor music to soothe me.
And I wearily wait,  
As my newest guide, Zia,
Does what no other was able to do,
Magically, lead me 
To where I, long ago, wanted to be...
The billing department...
Wonderful Zia, 
Maybe, I'll marry her.